Shipping and Delivery


Please remember to select tracked or signed for shipping during checkout, if you want to track your order.


What's your processing time?

Our current processing time is 2-3 weeks before your order is shipped.


How long does shipping take?

The estimated shipping times to:

UK - 1-3 business days *

Europe - 5-14 business days *

International - 5-14 business days *

If your order is tracked, you will be able to locate your parcel using the tracking number we have provided. If you did not select tracked shipping, we can only suggest to wait a little longer as unexpected delays may have occurred during it's postal journey. Thank you so much for your patience and understanding. 


Will I get a customs charge?

Please be aware international orders may be subject to custom charges. This is out of our control and it is the buyers responsibility to make the payment for handling fees, taxes or import duties.


Do you ship internationally?*

Yes, we offer tracked (Tracked and/or Signed For) and untracked (Standard) shipping options worldwide.

Some countries do not have Signed For or Tracked shipping. As a result, the options will not show up as an option at checkout. 


*Paper Kay is based in the UK.


Do you ship to the European Union?*

Yes, our EU planner friends can shop through Etsy or here on

If you shop here on you will be subject to VAT charges and custom fees when your order reaches your country, not at checkout. It is the buyers responsibility to pay the fees in order to receive their goods.

Shopping through our Etsy store ensures your tax is paid upfront at time of purchase so no additional fees need to be paid by the buyer upon receiving their goods. Our EU Etsy orders are shipped with Royal Mail Tracked service. You will receive a tracking number where you can track your order.


*The UK is not part of the European Union.


How much is shipping?

The shipping prices are determined by the weight and size (order + packaging) of your order. The only exception is UK standard shipping, which is charged at a flat rate price. Both our UK and international mail are shipped using Royal Mail services.

We understand tracked shipping is priced higher, however we highly recommend selecting that option for peace of mind.

If you do not select tracked shipping, you will not receive a tracking number and will not receive any updates about your order after it has been despatched. 


What are the differences between Standard, Signed for and Tracked shipping?

  • Standard – The most affordable option, however it does not come with a tracking number. You will not be able to track the progress of your parcel.
  • Signed For – A signature on delivery will be required and can be viewed online using a tracking number. This is for extra peace of mind. 
  • Tracked – Safest option and you will receive a tracking number. You can track your order from the moment it has been scanned at the post office, to when it has reached your delivery address.


Not what you are looking for?

Our FAQ page may have some information you might find useful.

If you have any questions which are not addressed on our site, you may contact us at with the subject “Question”.


Last updated: 1st September 2023